疫情之下助人工作者的工作改變及因應策略對離職意向及身心健康之影響=The Impact of Turnover Intention, Physical Health, and Mental Health for Professional Helper’s Changes in the Work and Related Coping Strategies during the Pandemic
工作改變=Changes of work; 因應策略=Coping strategy; 助人工作者=Professional helper; 身心健康=Physical and mental health; 離職意向=Turnover intension
摘要
本研究在了解疫情下助人工作者的工作改變對離職意向及身心健康的影響，並使用因應策略（包括支持性、再評估性、控制性及情緒性）為調節變項，觀察其是否會造成工作改變、離職意向及身心健康關係的不同。本研究以心理衛生人員，包括醫院醫護、衛生單位工作人員、社會心理工作人員及學校輔導老師為研究對象，問卷包含工作改變、因應策略、離職意向及身體健康四部分，以網路問卷發放蒐集樣本，共計蒐集到207份有效樣本，並依據所蒐集之數據進行量化分析。研究結果發現，疫情下助人工作者的工作改變會造成離職意向提高。助人工作者在疫情期間因工作改變身心健康會降低。因應策略不能調節工作改變對離職意向的影響。因應策略也不能調節工作改變對身心健康的影響。 最終，研究根據結果提出了相關的建議，以供未來研究參考。 This study aims to understand the impact of job changes among helping professionals during the COVID-19 pandemic on turnover intentions and mental health. In addition, coping strategies, including supportive, re-evaluative, controlling, and emotional factors, were utilized as moderator variables to investigate whether they could account for variations in the relationships among job changes, turnover intention, and mental health. The participants in this study were mental health professionals, including hospital healthcare workers, public health personnel, social workers, and school counselors. The questionnaire comprised four sections: Job Changes, Coping Strategies, Turnover Intention, and Physical Health. A total of 207 effective samples’ data were collected through an online survey for quantitative analysis. The findings indicated that job changes among helping professionals during the pandemic were associated with an increase in turnover intention. The mental and physical health of these professionals decreased due to job changes during the pandemic. Coping strategies were unable to moderate the impact of job changes on turnover intentions. Also, coping strategies did not moderate the impact of job changes on mental health. In conclusion, this study provides relevant recommendations for future research based on the results.
